AI in Action: Transforming the Passenger Experience from Curb to Gate
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AI in Action: Transforming the Passenger Experience from Curb to Gate
Airports are under increasing pressure to deliver a seamless passenger experience while navigating rising passenger volumes, staffing constraints, and operational complexity. This panel will explore how AI and real-time data can help airports improve efficiency, reduce queue times, and deliver more personalised, responsive journeys—from the moment passengers arrive at the terminal to when they board their flight.
Our panellists will share practical insights on how airports can deploy these tools—while keeping the human touch at the heart of service delivery.
At the same time, the ethical and practical implications of AI adoption will be addressed. What does responsible, privacy-conscious passenger tracking look like? How can smaller airports implement scalable solutions without overwhelming existing infrastructure? And how can operations and commercial teams work together to unlock the full potential of AI-driven transformation?
