PANEL: WOW every passenger: how tech & innovation are redefining the airport experience

In an era where passenger expectations are higher than ever, airports are turning to cutting-edge technologies to transform every stage of the travel journey. This panel will delve into how innovations such as automation, artificial intelligence (AI), virtual queuing and robotics are elevating the airport experience – making it not only more efficient, but also more engaging and enjoyable.

From snack delivery robots that delight travellers while generating additional revenue, to virtual queuing systems that bring predictability and ease to one of the most stressful parts of the airport journey, these technologies are reshaping how passengers interact with airport environments. AI, on the other hand, is proving indispensable in optimising resource allocation, reducing bottlenecks and ensuring smoother, more seamless operations.

Industry leaders will share real-world examples of how they have successfully integrated these technologies into their operations, discussing both the immediate benefits to passenger satisfaction and the long-term return on investment. Attendees will gain valuable insights into which innovations are delivering the most impact and how to strategically adopt them to enhance the overall travel experience.

Join us for this forward-thinking session to discover how airports worldwide are leveraging technology to create memorable travel experiences that leave passengers saying “WOW” at every turn.

Join us for this forward-thinking session to discover how airports worldwide are leveraging technology to create memorable travel experiences that leave passengers saying “WOW” at every turn.