Kaluza Energy Operating System

Today’s consumers expect seamless and instant digital experiences. Support agents need purpose-built systems to serve customers more efficiently. And energy retailers are under pressure to reach climate-critical carbon targets. Kaluza brings advanced automation and agility to energy retailers, providing the tools they need to transform their operating systems, adapt to changing regulations and lead in the energy transition. WHY CHOOSE KALUZA’S ENERGY OPERATING SYSTEM? Reduce cost-to-serve. Increase customer retention. Boost service agent happiness. - Increase customer satisfaction and retention by providing simple and engaging experiences - Increase customer self-service by 80% and reduce call times helping to lower cost-to-serve - Resolve customer issues with greater ease using AI - increasing agent happiness Operate with agility - Evolve with market trends and changing customer expectations through Kaluza’s nimble technology and iterative research and development - Quickly adapt to regulatory changes and enabling new market expansion - Increase forecasting accuracy of charges and debt risk with live operational insights plus instant flagging of exceptions - Eliminate customer bill shock by replacing monthly bills with live balances Innovate market-leading propositions and deliver at speed - Create personalised and easy-to-use experiences that mobilise modern customers in the energy transition - Develop new features fast bringing products to market in days, not months - Scale to near limitless levels