Interactive discussion group 6: From firefighting to foresight: Designing equitable access in primary care

Interactive discussion group 6: From firefighting to foresight: Designing equitable access in primary care

Thursday, October 9, 2025 11:40 AM to 12:40 PM · 1 hr. (Europe/London)
Kings Suite
Interactive Discussion Group

Information

Join this intimate and focused small-group discussion to share experiences with senior colleagues and get your pressing questions answered. Bringing together 8-10 participants, ensure you sign up early to secure your place at your preferred table.

  • How do we design multi-channel access (phone, digital, in-person) so it works for everyone — not just the digitally confident?
  • What builds real trust in digital tools among patients and clinicians — and what risks undermine it?
  • What would it take for neighbourhood-based care to truly shift the system from reactive firefighting to proactive support?
  • How can automation, AI, and voice agents free up GP time without losing the human connection patients value?

X-on HealthAs the leading provider of digital access solutions for maximum interoperability in general practice, X-on Health empowers GP surgeries to manage demand effectively and provide seamless patient journeys. Working with over 3,500 practices across the UK, X-on Health is actively working to build an intelligent, integrated system for primary care. By combining advanced Cloud-based telephony, AI-powered self-service tools and a clinical-grade ambient scribe, with access to data all in one place, practices can move beyond outdated systems and create a truly connected, digital front door to care. X-on Health’s solutions do more than streamline access—they help patients and practices transition to online tools at their own pace. By integrating voice, text and translation capabilities into a joined-up care navigation system, X-on Health ensures that every patient, regardless of digital confidence or language, can navigate primary care with ease to access the right care the first time around. X-on Health is uniquely positioned to lead this transformation. With a proven track record in delivering large-scale, high-impact digital solutions, X-on Health provides the infrastructure, expertise and data to help general practice unlock the full potential of online healthcare. The future of equitable healthcare access is digital. We’re here to deliver it. For more details, visit the X-on Health website at www.x-on.co.uk

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