Case study 2: Leveraging ‘digital worker’ technology to increase capacity within cancer services and meet the volume demands of patients

Digital workers are essentially software robots designed to do the work people have traditionally done. They interact with applications and interfaces in the same way people do and can be programmed and trained to ‘intelligently’ automate manual, time-intensive, repetitive tasks and facilitate work in end-to-end processes. Digital workers are robust, fast, accurate, scalable, and adaptable. We will look at how they are being deployed to make a real difference to both patients, healthcare professionals, performance and meeting faster diagnostic targets.