When the booking of outpatient appointments is managed effectively, system efficiency and patient satisfaction increases. But it is a complicated process which has become more complex still in recent months. The severe outpatient backlog following the pandemic has meant extensive reprioritisation of patients and increased the need to change and rebook appointments, many of which have moved from in person to virtual.

So how can such challenges best be managed? How can hospitals ensure the most effective management of outpatient appointment booking in the coming months and beyond? How might technology and digitisation – including automation of previously analogue processes – help here?

This HSJ webinar, run in association with Blue Prism, brought together a small panel of experts to discuss these important issues.