STATE-ONLY Peer-to-Peer Learning: From Community Engagement Policy to Operational Reality
Information
This state-only peer learning session serves as the capstone discussion of H.R. 1 Community Engagement Day, translating a full day of federal guidance, cross-sector dialogue, and solution exploration into practical, state-to-state implementation insights.
Following the opening general session on the implications of community engagement for cross-sector modernization—along with CMS-coordinated roundtables and all-access vendor panels—this closed-door, state-only forum provides a dedicated space for states to reflect, synthesize, and pressure-test what community engagement requirements mean in practice across Medicaid and human services operations.
The session features concise, five-minute case examples from states actively operationalizing community engagement strategies across three critical dimensions:
Operational Process Redesign – Ohio will share how eligibility and enrollment workflows are being restructured to support community engagement requirements.
Technology Enablement – New York State will present a focused case example on leveraging technology to support MVP compliance for work requirements while maintaining service continuity.
Medicaid Member Engagement – Louisiana will discuss strategies for optimizing multichannel communications to effectively engage Medicaid members in meeting community engagement requirements.
Building on these case examples, McKinsey facilitators—Jess Kahn, Fade Adetosoye, and Brian Latko—will guide an interactive, peer-to-peer discussion with participating states. The conversation will surface shared challenges, implementation trade-offs, readiness gaps, and emerging best practices, with a focus on what states can do now to prepare for community engagement go-live.
Designed as a candid, off-the-record exchange, this session reinforces community engagement as a core driver of modernization, informing operational design, technology and data strategy, procurement planning, and cross-agency coordination. Participants will leave with actionable insights grounded in real state experience—closing the loop on a full day dedicated to turning policy into operational reality.
