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AVP, Enterprise Contact Center
Job Board
Information
The AVP, Enterprise Contact Center plays a crucial role in organizing and delivering a critical core modernization and transformation initiative for The Hartford. This leadership position requires experience in leading and delivering significant transformational initiatives, preferably related to core systems. The successful candidate will demonstrate a strong aptitude for relentless execution within an Agile delivery model. The AVP will lead scaled Agile teams to deliver capabilities that drive business value, collaborating closely with architecture and other shared technology services.
Qualifications
10+ years of IT leadership experience, with a focus on executing large-scale programs and change management (preferably in core applications).
Strong foundation in technology, including significant experience in delivering large transformational programs.
Experience with AWS Connect and Cloud Native Capabilities.