Etiya Digital Business Platforms, unlike legacy BSS, will create real value for your business. They do not only provide technical capability, but offer an infrastructure to create an all-digital customer experience, with the personalization and flexibility demanded by Connected Customers. All this in a matter of months, while ensuring business continuity and, at the same time, reducing traditional BSS costs. Advanced technology to enable better customer focus Etiya’s AI expertise and platform capabilities are used to differentiate the BSS platform via better customer insights, more personalized customer experiences and increased process automation. Knowing your customers’ behaviour and needs allows personalized customer interactions and service targeting, and supports smart decision making during the customer journey, that will ultimately drive both customer and employee efficiency and satisfaction. Etiya uses innovative AI technologies, including natural language processing (NLP) techniques and predictive analytics in its platform to help companies transform their businesses and reduce costs. Modular, flexible, cost effective and scalable digital solutions Etiya Digital Business Platforms enable agile and end-to-end transformation. They are cloud-native, full-stack platforms, that are pre-integrated into partner solutions, and include all Etiya's product portfolio: Customer Relationship Management (CRM), Customer Service Management (CSM), Configure, Price, Quote (CPQ), Product Catalog, Order Management, OmniChannel Digital Frontend, Billing and Charging and API gateways. They support both B2C and B2B customer segment operations. Etiya’s Digital BSS uses microservices to speed time-to-market for new products and enable easy experimentation with new business models and service concepts. It can be applied in parallel with comprehensive transformation projects or it can be easily integrated into existing systems, accelerating transformation projects. In this way,
ETIYAG120 CloudEtiya is a leading software company providing customer experience focused AI driven Digital Transformation with its award-winning product portfolio.Founded in 2004, Etiya has more than 1200 employees and offices in 3 continents and 7 countries. Its microservice-based architecture, DevOps methodology, and AI-driven portfolio provide a competitive advantage to its customers by bringing agility and flexibility into their business.Etiya provides turnkey, end-to-end digital transformation to many customers worldwide. Its products have been successfully implemented and proven in Tier1 service providers and have the scalability to handle millions of orders per day.Its business processes and business entities are certified to the latest TM Forum standards, TM Forum Frameworx version 21.0 and achieved the highest number of conformant TM Forum Business Process Framework Level 3 Certifications and SID entities of any vendorIt incorporates innovative AI technologies, including natural language processing (NLP) techniques, prediction and recommendation, in its portfolio. With the “Connected Customer First” approach which prioritizes the digital customer experience and the agile methodology, it applies becoming digital-ready is possible in a matter of months via fast delivery of products and solutions.In 2019, Etiya won the TM Forum Disruptive Innovation Award for its Fizz project and the Outstanding Catalyst Innovation Award for the Digital Twins proof of concept project. Fizz was also in the excellence ranking of WOW Digital study 2020 of Léger Market Research with its 100% digital online experience that is provided by Etiya’s best customer experience creation abilities.Etiya exists to move agilely beyond existing standards in its relationships with the customers, in innovation, and in its ambition to expand and grow.Exceed, Every Day