Plenary | Hyperautomation: Improving the human experience and business intelligence

Sala 1
Big Data & AnalyticsArtificial IntelligenceAutomationCustomer Experience

Information

Content available only for Executive, Professional and Full Pass categories.

Key points:

- Customer-centric: basis of procedural mapping

- Cognitive automation in business operation processes

- RPA consolidating baseline data for more advanced predictive process analysis by AI

- When to implement RPA and when to use Artificial Intelligence?

- Implementation challenges \ ROI

Moderator:

Cristiane Tarricone, Advisor, Instituto Colaborativo de Blockchain

Participants:

Daniela Eichler, Global Head of Productivity, Digital Business Solutions, BAT - British American Tobacco

Kelly Christian Camelo Teixeira, President Director, ArcelorMittal Sistemas 

Laerte Sabino, CEO, Icarotech