ServiceOps for the AI Era, The Future of Service Management and IT Ops

In a world where IT complexity is exploding and customer demands are increasing but AI promises are everywhere, BMC Helix stands apart by delivering measurable results through a modular, open-first ServiceOps platform powered by Agentic AI.

This session will explore how Helix transforms ITSM and IT operations by:

• Empowering employees to become managers of AI agents, unlocking human potential.
• Reducing noise and accelerating root cause analysis with intelligent agents.
• Improving discovery freshness and service mapping across hybrid environments.
• Delivering compliance, agility, and 24/7 automation at enterprise scale.
• Whilst reducing IT Ops and ITSM tooling spend by 60%

We’ll showcase Helix’s outcomes-driven approach.

Helix doesn’t just tell a great story, it delivers it.