Conflicts and situations of violence are becoming more complex and protracted. The Safer Access Framework, SAF, enables efficient humanitarian service delivery through crisis communication. SAF is designed to increase the perception and acceptance of Red Cross Red Crescent national societies, and has been piloted e.g. in Niger with ICRC and Niger Red Cross. This session introduces this case and also talks about crisis communication and SAF as a wider, global approach to improve efficient, principled humanitarian aid in complex crises.