Help Desk
Information
For immediate assistance contact us through the Talk Box or send an email to olivia.mendoza@energyandmines.com.
Quick Help FAQs
1. All timings on the platform are in your local time (the software adjusts to where you are)
2. Recordings/playback of all sessions will be available within 24 hours
3. Trouble viewing videos?
● Ensure that you are using either Google Chrome or Mozilla Firefox as an internet browser
● Make sure to have a strong internet connection
● If you are using Google Chrome, please clear your cache and cookies
- close and reopen the browser afterward
● Turn off any pop-up blockers and/or VPN’s
● Switch to an incognito Google Chrome tab
● If the issue persists, switch devices
- If you are using a company device, there are many blocks added by the employer
■ If you are at your office, the work wifi may have blocked the video website
- if you are using a personal device, switch to a different one
● If the session video has an error message, this is an issue with the video itself
4. Video Call Issues? - see attached document below
