Moneypenny

Tailored answering services for estate agents from the industry’s #1 provider 

Over 2,500 estate agents, including the industry’s leading networks, are outsourcing their calls, live chat and more to Moneypenny to cut through the noise, secure valuations and sell more houses.  

We provide you with your own receptionists, who are part of our 140-strong team dedicated to the property sector. Superpowered by our leading-edge technology and integrated with Microsoft Teams, they look after customer communications 24/7, on an overflow or fully outsourced basis. 

Briefed by you on your agency, and how you all like to work, means customers assume they are speaking to another well-informed and exceptionally capable member of your team. With our support, every opportunity is captured cost-effectively, agents are able to receive calls anywhere, and customers appreciate the fact you’re always available.​       

• Capture valuations & filter non-valuable leads away from your team      
• Deliver outstanding service​ - even out of hours & at peak times​      
• Allow negotiators to get on with what they do best​      
• Benefit from clever technology that recognises repeat callers & block sales calls automatically ​      
• ​Facilitate employees working remotely 

Telephone Answering Never worry about missing new valuation opportunities. We answer calls in your company name and send detailed messages for you and your team to follow up immediately. 

"We can confidently say we never miss an opportunity, giving us a huge advantage over competitors." - Matt Nicol, Managing Director, Nicol & Co

Live Chat Use Live Chat to capture the people browsing your website RIGHT NOW. Our complete people & technology solution allows you to handle as many or as few chats as you can, and we take care of the rest.

"I simply love the service - the whole thing just works. If you have a website, you need Live Chat." - Lizzie Burt, Marketing Manager, Chinneck Shaw

Outbound Calling

Save valuable time and resource by letting our team make outbound calls on your behalf. Whether it’s qualifying prospects, arranging viewings or valuations, or following up on appointments, we’ll represent your agency perfectly. 

"Moneypenny's service is competitively priced and effectively managed, with systems and procedures in place to make it a success." - Steve Rad, Managing Director, Radweb

Bespoke Customer Teams

Give us the job of exceeding your customers' expectations. We'll provide you with a dedicated engagement team to manage customer service functions and deliver seamless experiences on your behalf across multiple channels. "Moneypenny is a fantastic partner, they are as focused about delivering excellent levels of customer service as we are." - Nick Neill, Managing Director, EweMove 

FREE two-week trial available 

See for yourself the effect Moneypenny will have on your agency by trying our Telephone Answering or Live Chat services (or even both) free for two weeks. We’ll give you detailed information throughout to help you make informed decisions. With no set-up costs or obligation to continue, there’s nothing to lose. Talk to us today. 

0333 202 1005 hello@moneypenny.co.uk moneypenny.co.uk/property