HubSpot Consultant – Sales & Service Specialist (m/f/d)
Tech
Information
Your tasks
Consulting in the sales area:
- Optimization of the lead and deal management of our customers
Consulting and implementation of sales tools such as snippets, templates and meeting links
- Integration of external tools and technologies (e.g. Salesforce connector, subscription management, AI tools)
- Creation of sales reports and performance analyses (forecasting, sales goals, analytics)
- Automated approval processes: Setting up and managing automated approval processes
- Data analysis: analyzing sales data to create well-founded reports and forecasts
- Pipeline management: Understanding pipeline management and optimizing the sales process
- Collaboration with marketing, inside sales and sales: ensuring smooth interaction and lifecycle management
- Conducting training and presentations for sales teams
Consulting service area:
- Efficient design of ticket management and support processes
- Consulting and implementation of service strategies that are aligned with business objectives
- Implementation of service tools such as customer portals, surveys and chat flows
Integration of external tools (e.g. Jira connector, FSM tool)
- Development and maintenance of a knowledge database
- Analyzing service quality and customer satisfaction through customer surveys
- Understanding and managing KPIs and SLAs
- Automation: Ability to configure workflows and email templates to optimize service processes
Your profile
- In-depth understanding and practical experience with HubSpot and/or CRM systems in general
- Degree in marketing, IT, business or comparable qualification
- At least 2 years of experience in consulting, ideally with a focus on HubSpot, sales or service
- Ability to communicate complex issues in a simple and understandable way
- Experience in building and maintaining knowledge databases and in creating and using customer surveys
Years of Experience
1 - 3 years
Categories
CRM & CEMSaaS & PaaS
Location
Nürnberg / Regensburg / Remote
Remote position available
Yes
How to apply?
https://trialta.jobs.personio.de/job/1656760#apply