Using AI to streamline fraud detection and prevention and improve customer service - Hosted by Accenture

As fraud and scams grow in scale and sophistication, the pressure on government systems and staff intensifies. Artificial Intelligence presents a powerful opportunity, not only to strengthen prevention and detection capabilities but also to reduce workload and improve operational efficiency.

Beyond safeguarding against threats, AI can enhance customer interactions, guiding users in ways that both improve the customer experience and minimise debt, error and fraud.

This session will showcase real-world use cases and actionable strategies for deploying AI across government departments, transforming daily operations and driving measurable results.

Join us to learn how AI can help your teams streamline processes, cut costs and deliver faster, more secure services to the public.