Help Desk

Welcome to the Help Desk!   

Please review below important information and best practices.   Additional guides are attached as documents and links to FAQs.   If you still need assistance, please utilize the link to access zoom Support room.

Important Tech Tips! 

• Your access email invitation included a magic link that has a security token personalized for your email address which expires within an hour or once you click on the link. If you think your magic link may have expired or need additional technical assistance, please send an email to the support team at virtual@conferencedirect.com.  
• Update your website settings in your browser to allow pop-ups  
• Should the video player remain unavailable following a page refresh; it is most likely a security setting on your browser, device, or network blocking access to the content server. We would recommend trying the following:

1. Try accessing the site from another browser (this gets around any browser settings that could be blocking access). If you are on a PC you should have access to Edge and if on a Mac it will be Safari 

2. Open an Incognito Window and try to access the content through this (this gets around any cached or bad data that could be held in the browser)

3. Try on a different device (Mobile or Tablet, if you are viewing on desktop)

4. Please note that videos are not hosted on Swapcard and that the platform only acts as a "gateway" to the event's video content.