The era of data-on-demand services: Delivering comprehensive end-to-end customer experiences

Disruptive game-changers such as SD-WAN have evolved from the early adopter stage and entered the growth stage. At the same time, Data-On-Demand services are boosted by the roll-out of 5G networks, creating unprecedented ways of connecting with partners and customers.

Data Services drive the need for Digital Transformation in OSS/BSS, shifting focus to an end-to-end telco and enterprise customer experience, with customers expecting quoting and delivery processes to be as simple and seamless as click-to-connect networking. The challenge is to match agile and software-centric network services with back-office systems that move with increased speed and scalability. Many telcos are having to integrate new data services with existing systems and are struggling to deliver cohesive and consistent customer experiences.

In this session, we will discuss the business implications for telcos adopting and deploying Connectivity and Data-on-Demand services, the impact of these market dynamics, and how to deliver comprehensive end-to-end customer experiences.

(This session is pre-recorded)