DUBAI ASSET MANAGEMENT YARDI IMPROVES CUSTOMER SERVICE
Case Studies
Information
Maintaining outstanding customer service as communities, headcount and staffing grow larger isn’t easy. Company leaders realized that retaining stature as Dubai’s premier provider of residential property required better technology and increased staff efficiency in the form of real-time property availability, online leasing, rent payments and resident self services, along with 24/7 online and mobile access to account data.
Achieving this goal required a technology platform capable of managing the entire residential lifecycle. In 2015 Dubai Asset Management adopted Yardi Voyager as its property management and accounting platform.
Yardi Voyager centralised Dubai Asset Management’s operational, financial, maintenance management and compliance data on a single connected solution. With information easily available online and via remote devices, Dubai Asset Management can show prospective residents real-time apartment unit inventory, including floor plans, which helps the company close leases faster and achieve occupancy targets. The easy access to information also helps the company make and implement better-informed decisions.
The full integration of Yardi Voyager with RENTCafé and Yardi Maintenance further enhances Dubai Asset Management’s resident service and staff efficiency. Units available for lease are displayed online as soon as they become available, enabling faster unit turnover. Residents have the convenience of making rent payments online, and the company’s maintenance staff can manage work orders in the field without returning to the office. Leasing agents can close deals as easily in the field as in the office.
Learn more about Dubai Asset Management at dubaiam.ae/. Learn how Yardi serves property management companies across the Middle East at https://www.yardi.ae/about-us/our-clients/.
