Interactive Roundtable: Connecting citizens to control room and back office today and tomorrow. New technologies for moving to NG999 - Sponsored by FourNet

Thursday, March 4, 2021 2:00 PM to 3:00 PM · 1 hr. (Africa/Abidjan)
Sponsored Session
Control RoomsNext generation 999/911


This interactive roundtable session will be limited to just 30 participants, allocated on a first-come, first serve basis. Participants will be encouraged to actively join in the discussion by sharing their cameras and microphones. 

The discussion will be led by Ben Ryland and Dan Jones from FourNet, and Markus Bornheim from Avaya.

Topics to be discussed will be:

  • How to maintain effective citizen to front and back office communication
  • Identify opportunities to streamline citizen communication and introduce non-voice communication
  • What are the challenges and lessons learned moving to new technologies?  
  • Identification of today’s control room and back office communications needs 
  • Future outlook - how these needs are going to change