EE and ESN 

EE has been chosen by the Home Office to build the new critical 4G voice and data network for Britain’s Emergency Services. 

Over 300,000 emergency services users, including Police, Fire & Rescue and Ambulance, will use the 4G voice and data services provided by the Emergency Services Network (ESN). It will also be used by government agencies and other first responders like Immigration Enforcement and inshore rescue services. 

The EE 4G network is set to transform the country’s emergency services for the better, giving them cutting-edge communication technology to respond quickly to incidents in even the most rural and remote areas – helping to improve Public Safety. 

We already have 4G in more places than any other UK network and recently completed the build of the 600th new site for the Emergency Services Network and have already upgraded more than 19,500 sites to 4G.  

In addition, the UK Government is building masts in the most remote and rural areas of Great Britain – a programme called Extended Area Services (EAS). Once these new EAS sites are built, they will be connected into the EE 4G network to form a seamless part of the ESN. 

We are also supporting the Government to achieve its coverage ambitions via the Shared Rural Network industry collaboration.  

By working with the Home Office and Emergency Services organisations, we’re helping target further investment to provide coverage in the most efficient way. We’re helping them deliver ESN coverage into selected buildings, road tunnels and railway facilities and are the only network supplier authorised to provide these ESN coverage solutions. 

Company Profile 

EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012 and launched the UK’s first 5G network in May 2019. 

EE has received extensive independent recognition, including being named the UK’s no.1 5G network by RootMetrics® in 2020 and 2021, and the UK's best network every year since 2014 for the following awards: The Mobile Choice Awards, The Mobile Industry Awards and by RootMetrics®. 

As well as delivering mobile services to consumers, small and medium businesses, corporate customers and Government programmes, EE also provides home and business broadband using both 4G and fixed line connections. 

EE is committed to being number one for service in the industry and has nearly 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. 

EE is part of BT Group 

BT Group is the UK’s leading telecommunications and network provider and a leading provider of global communications services and solutions, serving customers in 180 countries. Its principal activities in the UK include the provision of fixed voice, mobile, broadband and TV (including Sport) and a range of products and services over converged fixed and mobile networks to consumer, business and public sector customers. For its global customers, BT provides managed services, security and network and IT infrastructure services to support their operations all over the world. BT consists of four customer-facing units: Consumer, Enterprise, Global and its wholly-owned subsidiary, Openreach, which provides access network services to over 650 communications provider customers who sell phone, broadband and Ethernet services to homes and businesses across the UK. 


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