AVAYA

An emergency can take on numerous forms, be it a weather emergency, fire, intruder, evacuation, lockdown, response to an isolated emergency or any another risk. How does one respond to the emergency, how do we communicate with emergency responders, our colleagues and those in our care and other concerned constituents?

In situations where every second counts, seamless communication can make all the difference. That’s especially true in emergency response. Everyone across the continuum of care needs real-time access to information and to each other to make certain each individual in distress receives optimal care.

Avaya stands out in the industry in addressing the needs of the Public Safety organisations with solutions that include:

• Enterprise Safety

• Safe Schools/Safe Campuses

• Next Generation Public Safety Access Points

Avaya Differentiators

• End-to-end Public Safety Solutions

• Facilitates the integration of IoT devices—like physiological monitoring, accountability systems, and safety apparatus and vehicle technology—to ensure your responders have fast access to all relevant data so they can take appropriate actions.

• HTML5 location services, situational context

• Big Data integrations to business applications, including land-mobile radio and multi-channel outbound notification.

• Next-generation multichannel and Omnichannel solutions, providing customers a seamless experience across channels such as web chat, SMS, social media, and video.

• NENA i3 compliant, open, secure and redundant solutions

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya. We’re shaping the future of customer experiences to help organizations achieve strategic ambitions and desired outcomes. Our contact center and communications solutions deliver innovation without disruption, adding best-in-class technologies to existing customer experience workflows. With our solutions, organizations are able to connect with customers how, where, and when they want. And provide employees with everything they need to ensure the best possible outcomes. Together, we’re committed to delivering immersive, personalized, and memorable customer and employee experiences that matter.