Don't Roll Over and Pee: Assertiveness Skills for the Compassionate at Heart - SPONSORED BY BOEHRINGER INGELHEIM

Don't Roll Over and Pee: Assertiveness Skills for the Compassionate at Heart - SPONSORED BY BOEHRINGER INGELHEIM

Friday, July 30, 2021 1:00 PM to 1:50 PM · 50 min. (Africa/Abidjan)

Information

This session will review conflict management strategies and how using them impacts the bottom line of veterinary patient care. Through interactive polling and didactic lecture, participants will explore different conflict scenarios as well as how core emotions and the flight-fright-freeze response affect the conflict trajectory in veterinary practice.

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