Presented by TourOptima | Every Message, Every Guest, Everywhere: Redefining tour & attraction guest communications

Presented by TourOptima | Every Message, Every Guest, Everywhere: Redefining tour & attraction guest communications

Thursday, October 2, 2025 11:00 AM to 11:30 AM · 30 min. (US/Eastern)
National Harbor 12

Information

Join us for a live active client demo of TourOptima—the award-winning communication and coordination platform built for tour operators, attractions, and landmarks. This educational session will show how you can take full control of booking data, communication channels, and messaging flows to slash cancellations and no-shows, increase upsell conversions, and drive better reviews, all while delighting guests along the way through ease-of-use 2-way omni-channel communications. We’ll highlight how our omni-channel hub (SMS, WhatsApp, Email, OTA extranets) automates confirmations, waivers, reminders, check-ins, and real-time updates, while also giving operators the flexibility to manually engage or deploy AI-powered automation. With tools like Beyond the Booker, AI-Assist, and Star-Gating, TourOptima empowers your team to deliver 5-star experiences at scale—turning high-volume operations into smooth, guest-centric journeys.

Type
Sponsored Lab
Company Logos
TourOptimaTourOptima Meeting LoungeTourOptima is the purpose-built communications and coordination platform for tour operators, attractions, and landmarks. We eliminate missed pickups, confusing meeting points, late arrivals, phone calls and fragmented guest communication by putting every interaction into a single, seamless system. Our 2-way omnichannel platform integrates WhatsApp, SMS, Email, OTA extranets, and push notifications—so operators never miss a message and guests always get the right info at the right time. Conversations are automatically organized by manifest, arrival window, departure time, VIP package, guide, or driver, giving teams the full context they need to operate at scale. Key features include: Beyond the Booker: capture and engage every traveler in the party, not just the lead booker. Star-Gating: screen and encourage positive reviews while addressing negative feedback before it goes public. Guest waivers, check-in, and QR code scanning: simplify compliance and speed up boarding. Automated and now AI-powered messaging flows: confirmations, reminders, real-time updates, upsells, surveys, and post-trip follow-ups. Branded mobile app: optional, with interactive itineraries, catalogues, group chat, and live guest/guide/vehicle locator. Experience-specific post-trip marketing: re-engage guests with targeted offers and campaigns after their visit. Analytics Dashboard providing sentiment analysis down to the guide and tour level. The Results: Fewer cancellations and no-shows, higher upsell conversion, faster operations, better reviews, and stronger guest loyalty. TourOptima is the modern way to run guest communications—whether you’re managing a single landmark or multi-day experiences across continents.

Registered attendees

Craig Dodge
Craig Dodge
Director Emeritus of Sales & Marketing (retired)Phare, The Cambodian Circus
Joshua Halpern
Joshua Halpern
SVP of CommercialTourOptima
June Chin-Ramsey
June Chin-Ramsey
CEOContext Travel

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