Next-Gen Freight Forwarding: Automating the Flow of Trade

Download your free whitepaper on this use case here: https://mely.ai/solutions/freight-logistics/ Freight forwarders orchestrate global trade: quoting, booking, customs clearance, multimodal transport, accounts payable, receivable, and last-mile delivery. But behind every movement is a flood of paperwork — purchase orders, invoices, airway bills, packing lists, arrival notices, and proof of delivery. Manual re-keying across TMS, ERP, and portals slows teams down and magnifies errors that cause delays, rebills, and dissatisfied customers. Mely.ai’s Agentic IDP for Freight Forwarding flips this model. Our AI platform processes the entire document stream in real time, validates data against rules, reconciles updates, and pushes structured data directly into your systems. Human teams step in only for true exceptions, focusing on service recovery and client care. With this approach, forwarders report 80–90% faster document handling, ~99% accuracy, and less than 10% manual intervention within months. ROI hits 70–80% with payback in 4–5 months. The platform continuously learns, enabling forwarders to absorb booking surges, last-minute carrier changes, and end-of-month billing spikes without disruption. The business impact is transformative: fewer disputes, faster billing, improved cash flow, and the ability to scale without increasing headcount. Forwarders not only sustain service levels in volatile markets but also expand lanes and clients confidently. At ALL IN, our virtual booth highlights how forwarders across North America are modernizing operations with IDP — proving that document automation isn’t just about paperwork, it’s about powering the future of global logistics.