Innovating with Purpose (for Non-Vendor Attendees)

At Accenture we deliver innovation with purpose by harnessing the power of AI to drive measurable improvements for state Medicaid programs to achieve immediate and long-term program savings while strengthening their ability to harness emerging technologies in the future.

This session will showcase three innovative solutions that deliver results:

1. Pathfinder: Accenture’s cutting-edge platform that has collected valuable insights from public health leaders on the use and adoption of AI technologies. This interactive segment will explore the impact of AI on the workforce to gain a clear understanding of how AI is driving more efficiency by transforming public health operations and decision-making.

2. GenWizard: Accenture's comprehensive Generative AI platform for the technology delivery lifecycle (TDLC). GenWizard integrates a full range of automation services, including Generative AI, Traditional AI, Automation, and DevOps, enabling clients to scale AI across application and infrastructure management, data modernization, and software development – saving time and the level of investment required. 

3. AI-Powered Contact Centers: Accenture’s approach to modernizing contact centers. By leveraging Generative AI, these solutions enhance resident and citizen interactions, improve customer satisfaction, reduce call volume, boost agent productivity, and provide personalized and consistent service. 

Medicaid programs can achieve improved health outcomes and the triple threat of reduced administrative burden, more efficient service delivery and improved stakeholder experiences with data-driven AI solutions that optimize resource allocation and drive greater operational efficiencies.