Enhancing HHS Benefits Delivery Through AI (for Non-Vendor Attendees)

Advances in AI have enabled Health and Human Services (HHS) organizations to automate repetitive tasks, predict member needs, personalize care, and optimize resource allocation. HHS agencies are increasingly turning to AI to enhance service delivery, improve outcomes, and drive efficiency in a sector that faces growing demand and limited resources. However, scaling AI and driving a meaningful impact requires thoughtful planning, robust governance, and change management to address challenges such as data privacy, security, and ethical concerns. Join us to learn how HHS agencies across the nation use AI to advance their missions and navigate common roadblocks; hear feedback from state staff and members to date; and gain an understanding of key considerations for long-term success.