Conversational AI & Personalization

As consumers spend more of their time shopping online rather than in-store, AI provides opportunities or retailers to craft an enhanced customer experience and a seamless customer journey across platforms and touchpoints. Conversational AI, personalized product and content recommendations, shopping assistants and omnichannel experiences promise increased value to customers. Despite these advancements, building and implementing AI software in e-commerce is wrought with difficulty. This panel will gather e-commerce leaders to discuss the latest and greatest trends and use cases for AI in e-commerce.