Panel: Inside Call Centers & Chat Support: A Human and Technology Perspective

AI technology has caused a dramatic shift in the tools and technologies that companies can leverage within their call center and chat support centers in order to create the best customer service outcomes. Along with the adoption of those new tools came a variety of other shifts, including changes in personnel, systems, and processes. This panel will gather customer service leaders to discuss each and every aspect of what goes on in their call and support centers from both a human and technological perspective in this new age of AI enabled customer support.