Welcome Keynote: Harnessing insights through search is hard. We’re making it easy.

Search is hard. It’s hard to manage, it’s hard to scale, and it’s hard to get right. Go beyond connecting people to their data -- it’s time to truly connect you to your customers and employees, so they experience delightful interactions with your brand.

In year’s past, we’ve shared how you can understand people’s needs, preferences, and expectations across channels, and personalize every digital moment for your customers or employees through these connected experiences. Now, learn how to simplify search to make these moments matter -- the connections between people, the signals that we generate that show our preference and intent, and how the insights from those signals can be harnessed to connect people to the right information at the precise right moment.

Intended Audience
Technology and business leaders interested in improving customer and employee experiences through search, AI and personalization.

Attendee Takeaway
Finding what's needed at the moment shouldn't be hard for your customers and employees. And powering search, browse, and discovery experiences shouldn't be hard for your team.