The Critical Role Of Customer Support In Payroll SaaS Industry

The Critical Role Of Customer Support In Payroll SaaS Industry

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As SaaS is slated to be the next big thing in terms of business applications, it is no wonder that SaaS companies are obsessed with fine-tuning their applications to ensure relevance to their customers. The need for innovation while ensuring a smooth running app keep developers on their toes – after all, it is a competitive market and there is a constant possibility that a rival provider may come up with a more efficient application. However, in order to be successful within the highly competitive SaaS industry, having a great software alone is not enough. Investing in a culture of service and excellent end user support is the recipe for success in retaining customers.
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https://www.epayslip.com/blog/payroll-hr-software/the-critical-role-of-customer-support-in-payroll-saas-industry/
ePayslipFounded in Singapore, ePayslip">ePayslip  has more than 20 years of experience in SaaS payroll. Initially created to power the payroll outsourcing business of a parent company, i-Admin">i-Admin, ePayslip began to be offered as a stand alone SaaS payroll software service to customers in 2019. ePayslip currently operates in 11 countries across Asia, making it the ideal fit for medium to large Asian enterprises seeking to operate their own multi-country payroll in-house. ePayslip is a multi country SaaS payroll solutions provider that provides commercially viable HR payroll software for clients who wish to self-process their payroll. Payroll software is available in Singapore, Hong Kong, Malaysia, Thailand, China, Taiwan, Macau & Korea.

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