Lead, Fraud & Risk Mitigation

Job Location: Redmond, WA DESCRIPTION OF DUTIES Manages external partnership programs with acquirers and internal groups to develop fraud review and detection processes / lost prevention processes. Analyzes and develops strategies for efficient charge back disputes for greater economic return to Nintendo. Coaches individual performance to ensure effective resolution of consumer interactions, up to disciplinary actions; escalates performance management issues of associate staff to staffing agency, as necessary, for corrective action Identifies individual performance trends that increases efficiency, consumer satisfaction and brand impact. Identifies fraudulent activity such as account take over, friendly fraud, theft and similar other risks and works with Payments and Fraud teams in escalation. Participates and provides guidance in Fraud Committee. Monitors real time queues, customer and transactional records to identify unauthorized transactions and fraudulent accounts. Resolves queued transactions within the service level agreements to reduce potential revenue losses. Interacts with banks and customers to validate information and to confirm or cancel authorizations. Maintains fraud analysis models to improve efficiency and effectiveness of company systems. Analyzes accounts and transaction patterns to determine existing fraud trends. Identifies system improvements to prevent fraudulent activities. Recommends anti-fraud processes and optimizes current fraud prevention processes. Identifies potential process improvements and collaborates with Finance to prevent fraudulent activities. Generates risk management and suspicious activity reports. Reviews chargeback disputes and creates disputing templates for new products. For more information about the job, please click on the link.